How do I request access for a new hire at CRI?

IT Process for New Hires

If a new hire does not require network or email access, such as Equipment Operators or Pad Crew employees, please inform HR that these are not required.

If a new hire requires network or email access, IT Equipment or access to other business apps (ie Intelex, Oracle, etc.) an IT ServiceDesk request ticket must be submitted for each new hire. Please do not combine multiple employees into one ticket.

Within the request select the access and the equipment they require. General items can be chosen with in the request. If they require access which you do not see available, please list it in the “Additional Access” field. Be as specific as possible.

To assist with this process, included are instructions below:

Request access for a new hire:

Open the IT ServiceDesk and select Request an Item or Service.
1. Support : Coeur (freshservice.com)
If requested, Log in using your Coeur login information.

NOTE: A quick and easy way to login is to click the Sign in with SSO button at the top of the sign in page.

On the left, click on All Service Items.
Click on the Computer Account – Create | Modify | Disable button.

A screenshot of a computer accountDescription automatically generated

Change account action to Create New.
Fill out the Enter Full Name and Description fields.
In the Copy Permissions from Existing User field, type the existing user whose access the new user will duplicate.
If needed, fill out the Additional Access field.
Choose the Account Type from the drop-down menu.

NOTE: Contractors accounts require an expiration date. These accounts will have an expiration date of 90 days. At the end of that time period, an IT request must be submitted in order to re-enable the account for another 90 days.

Choose the service items the new user will require in addition to a network account and email. If the new hire will use existing IT Equipment, leave those items unchecked. If no additional items are required, the new hire will only be given basic access consisting of network login and O365 access consisting of access to Department file share and access to MS Office apps such as Outlook, Word, Excel, etc.
When complete click Place Request.

NOTE: Any exception to access should be noted in the Description field – for example “This person requires network access only. No email required”.